Last updated: April 20, 2025
Carryam Privacy Policy
Carryam LLC ("Carryam", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.By accessing or using Carryam’s website, forms, platform, or services, you agree to the practices described in this policy.
Information We Collect
We collect information directly from users who engage with our platform, either as Flyers (people traveling with available luggage space) or Shippers (individuals or businesses requesting to send items).Information you provide to us includes:- Identity Details: Full name, email address, phone number- Travel Information: Departure & arrival locations, dates, flight number- Package Details (from Shippers): Description, weight, size, declared contents- Payment Information: Collected via Stripe, including billing and payout details- Verification Data: Uploaded IDs or documents (handled securely through Stripe Connect)We also collect technical and usage information such as:- IP address, browser type, device type, operating system- Site activity (page views, clicks, form submissions)- Referral source and time zone
How We Use Your Information
We use the information we collect to:- Match Flyers with Shippers for available luggage space- Facilitate secure transactions via Stripe Connect- Manage onboarding, verification, and payouts for Flyers- Communicate order status, updates, and support responses- Prevent fraud, abuse, and violations of our Terms of Use- Improve platform functionality and user experience- We may also use anonymized or aggregated data for internal analytics.
How We Share Your Information
We do not sell your personal data. We only share information with trusted third parties when necessary to deliver our services:- Stripe: For secure payment processing, identity verification, and payouts- Tally.so: To collect and organize form submissions from Flyers and Shippers- Email or Messaging Services: For transactional emails, alerts, and updates- Local Couriers (where applicable): For handling final-mile deliveries or package handoffsWe ensure these providers adhere to strict data protection practices.
Data Security
We implement industry-standard security practices to protect your data:- SSL encryption on all forms and platform pages- Secure access controls for our systems and data files- Stripe handles all sensitive financial data and verification directly, we never store your bank or card details on our servers- Regular audits and secure hosting infrastructure- Limited internal access on a need-to-know basisIn case of a data breach, we will notify affected users promptly, in accordance with applicable laws.
Your Rights
Depending on your jurisdiction, you may have the following rights:- Access to personal data we hold about you- Correction of any inaccurate or incomplete information- Deletion of your personal data (subject to legal retention)- Objection to our use of your data--Portability to request a copy of your informationYou can exercise these rights by contacting us at:
📧 [email protected]
Data Retention
We retain personal data only as long as necessary:- To fulfill the purposes outlined in this policy- To comply with legal obligations (e.g., tax and fraud prevention laws)- For internal audits and dispute resolutionOnce data is no longer needed, it is securely deleted or anonymized.
International Users
Carryam is based in the United States but may serve users across Africa, Europe, and other regions. By using our services, you consent to the transfer and processing of your information outside your country of residence.If you're located in the European Economic Area (EEA), we comply with GDPR standards.
Third-Party Links
Our platform may contain links to external sites (e.g., Stripe onboarding, partner courier services). We are not responsible for the privacy practices of these third parties. Please review their policies directly.
Children’s Privacy
Carryam does not knowingly collect personal data from individuals under the age of 18. If we discover such data has been submitted, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. Significant changes will be communicated via email or on the site.
Your Rights
Carryam LLC ("Carryam", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.By accessing or using Carryam’s website, forms, platform, or services, you agree to the practices described in this policy.Information We Collect